Common Questions

You can download the newest version of the Adobe Extension Manager here:

http://www.adobe.com/exchange/em_download/

If you have more than one extension manager installed in your computer, then open the version related to the Dreamweaver version where you want to install the extension and open the .MXP file from there.

You have the following download options:

1- After purchase, when you click in the "Return" button from the Payment processor, you will be redirected to a download page.

2- An alternative download link is sent to the email address used for payment. Check your bulk/spam folder, maybe the email was filtered by the anti-spam system.

3- You can request the download link at any time by entering the "Transaction ID" or "Receipt Number" generated by the payment processor. Click here to enter the ID and get your link.

4- Finally, if you can not get the link with the above methods, then please contact our support service and we will send you an alternative download link.

You can pay directly with credit cards through Paypal. If you don't have credit card or your credit card is not accepted by the payment gateway then you can use the alternative methods offered by Paypal and Moneybookers.

You can upload funds to your Paypal or MoneyBookers account through bank transfer or alternative methods.

If you can't create a Paypal account, then you can use Moneybookers that accepts customers from a wide range of countries and a wide number of credit cards and domestic bank transfers.

Our extensions are "one time purchase" products.  That means:

1- You can use it on all your computers.

2- You can use the extension on as many websites as you want (no limit), this includes your own websites and websites created by you for other pleople.

3- You are not allowed to redistribute the extension to other users.

4- You are not allowed rebrand or resell the product.

Yes, Paypal allows you to pay directly using your credit card. You don't need to create a Paypal account to complete the payment.

On the other hand, MoneyBookers accepts credit cards when uploading funds to your own MoneyBookers account.

Yes, our extensions are tested in both MAC and PC, you can install and use our extensions in any platform that supports Dreamweaver.

Yes, our extensions are compatible with the most recent Dreamweaver versions.

We also support older Dreamweaver versions, usually Dreamweaver MX, MX 2004, DW 8, CS3 and CS4.

If you are testing your page directly from your local hard disk in IE 7, this message appears:

"To help protect your security, Internet Explorer has restricted this webpage from running scripts or ActiveX controls that could access your computer. Click here for options."

In IE 7 this message appears when you test a web page that contains a script or Flash item directly form your local hard disk. When you upload your page to an online web server that message does not appear.

The address from a web server must start with http:// or https:// . On the other hand if the address start with C:\ or file:// then you are testing it from your local hard disk.

Just upload your web page to your web site and you will see that the error disappears.

Please, change the "Links relative to" setting in the site configuration options (Dreamweaver 8 or later).

If this setting does not solve the problem, then follow these steps:

1. Restart Dreamweaver
2. Be sure that you have a local web site defined in Dreamweaver
3. Open the page where you want to insert the extension(this page must be saved previously into your web site)
4. Try to insert the extension again

No sales tax is charged when you purchase via PayPal. You can order via PayPal with a credit card even if you do not have a PayPal account. PayPal's status as a financial institution exempts PayPal orders from sales tax. CodePeople will be the retailer of record. CodePeople is based in Switzerland and does not have any US sales tax obligations.

Please follow these steps:

1. Check if  you have defined a local web site at dreamweaver.
   
2. Check if you have saved the page into your local web site.
   
3. If you are using Dreamweaver templates, check if your templates allow an "Editable Region" in the <HEAD> section of the HTML code.
   
4. Mark the "Use case-sensitive link checking" option in the site settings and recreate your site cache.
5. After these checks, please restart your Dreamweaver and try again.

If the above actions don’t solve the problem, then probably the reason is a wrong HTML structure in the page that you are trying to use the product, in this case, please check the page’s HTML structure and if you cannot find the problem then contact our support service.